Return Policy
At Terra Print Studios, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a hassle-free return policy to ensure your peace of mind. Please review the following guidelines for returning items:
1. Eligibility:
- To be eligible for a return, your item must be undamaged and in the same condition that you received it. It must also be in the original packaging.
2. Timeframe:
- You have 15 days from the date of delivery to initiate a return. After this period, unfortunately, we cannot offer you a refund or exchange.
3. Process:
- To initiate a return, please contact our customer service team at info@terraprintstudios.com with your order number and reason for return. We will provide you with instructions on how to return the item.
4. Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 business days.
5. Non-Returnable Items:
- Certain items are not eligible for return or exchange, including:
- Customized or personalized items
- Clearance or sale items
6. Shipping Costs:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
7. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible.
8. Contact Us:
- If you have any questions about our return policy, please don’t hesitate to contact our customer service team at [customer service email or phone number]. We are here to assist you and ensure your satisfaction with every purchase.